MaxACD Contact Center

MaxACD Contact Center



MaxACD is a powerful Contact Center solution for Lync that combines several compelling productivity applications into one integrated system.


AltiGen’s MaxACD is a complete, all software VoIP contact center solution that seamlessly integrates to our MaxCS business phone system.   At the heart of MaxACD is a powerful, software-based Automatic Call Distribution (ACD) engine which offers sophisticated call routing and distribution options.  It includes a comprehensive call center feature set and capabilities comprising of agent/supervisor clients, monitoring, management, call recording and call reporting.


MaxACD key features include:

Call Distribution Highlights

Deployed by businesses worldwide for:

  • Customer Service Centers
  • Technical Support
  • Sales and Marketing
  • Outbound Telemarketing
  • Collections
  • Etc…